Hello, I’m Patrick Myers, service manager for JMC and here is yet another edition of the service department blog:
Glass Build Show 2011 - a recap
The 2011 edition of the Glass Build America show was a big success for Joseph Machine Company. We had very good traffic in our booth Monday and Tuesday. Wednesday was solid. Monday morning was particularly strong this year as seven booth attendants struggled to keep up!
We had a good mix of existing customers and new prospective customers stop by. This year our booth was sporting a large screen playing a DVD with company and machine information. This was especially helpful for new customers wanting to now what JMC was all about. We also had two HP computers identical to the ones used in our fabrication centers containing machine information and internet connectivity to view our web site.
We have been notified by our vendor that the Trio controller 206/206X, used in many of Joseph Machine Company machines, will be discontinued later this year. Inventory of this controller still remains; but JMC is taking a proactive approach in order to minimize the impact to you, our valued customer.
The discontinuing of the 206/206X will eventually require a conversion to the newer version Trio on affected machines. We recommend adding Trio controllers to your spare parts inventory. We encourage all customers to order replacement 206/206X Trio controllers over the next few weeks, to ensure availability as demand increases.
The conversion plan for replacing the current Trio with the new model (MC405) is complete. The plan involves the following:
Physically replace and re‐wire with the new TRIO controller
Update PLC and HMI programs
It is possible that some of the work required can be completed by plant maintenance personnel; but we recommend a JMC technician be onsite to complete the more technical aspects of the conversion.
Our goal during this time is to make this process as streamlined as possible. In order to manage this conversion properly, and to minimize the impact to the customer, we have assigned a team of resources. As stated above, this WILL require a JMC representative to be onsite. Through a combination of customer and JMC resources, it will be possible to perform the necessary work. In summary, we ask that customers do (2) things.
Order replacement TRIO controllers in the short term
Plan for a JMC technician to complete the conversion as time permits to minimize interruption of production
Thank you in advance for your cooperation. Sincerely,
The Joseph Machine Company service team
Dillsburg, PA. (July 25th, 2013) – "Mr. Campbell returns":
Doug Campbell began work at Joseph Machine Company on June 23rd, 1997. Doug has been an accomplished assembler for JMC but over the years and as time goes by it's easy to begin to take your workplace for granted....
Doug served our country in the Army from 1981-83 so he thought that maybe a new job associated with a military based organization might just scratch the itch to work elsewhere. Doug began working at the Lincoln Military Housing facilities doing warranty type maintenance. He felt making his way back to a military based work structure might provide an environment he would appreciate.
After months had passed, we here at JMC noticed regular visits at JMC from Doug while he was employed at Lincoln Military Housing. So when after approx 9 months had passed and Doug was seen talking to Scot Hamm (our production manager), it did not cause us to think anything other than he was here for a regular visit. This time, however, Scot happened to be looking through a file of resumes in search of an additional assembler as the workload here was continuing to grow. Scot asked Doug "when can you start?" and shut his folder of assembler candidates.
Doug soon started back and the answers he gave when asked why he chose to return to JMC were "I wasn't challenged enough at my new job" and " I missed it here". Doug was asked if anything had changed while he was gone and I was not too surprised to hear that he felt that the work atmosphere had gotten even better. That improvement was credited to the shop floor personnel. "That group has continued to improve in attitude and in quality over the past year, and the work atmosphere is simply better because of it" Doug said.
Doug takes pride in his work, pride in his country and in that fact that the machines he helps to assemble are made right here in the USA. That desire to serve our country continues in the Campbell family as his son Shawn has been serving in the Navy for 7 years.
Joseph Machine Company is hiring new talent!
Field Service/Help Desk Technician
Joseph Machine Company is an OEM manufacturer of custom fabricating equipment for the window and door industry. We are in need of a full time Help Desk and Field Service Technician. We offer a competitive compensation package with medical, prescription, dental, vision, paid holidays, vacation time, and more.
General Job Description:
Help Desk Technicians provide customers technical support for electrical, programming and mechanical issues remotely via phone and email. Occasional travel may be required as needed. Strong diagnostic and communications skills are required to be successful at this position.
Service Technicians provide on-site technical, electrical and programming, mechanical, pneumatic, hydraulic support to customers in North America. The position requires overnight travel and weekend travel is sometimes but not often required. The technician must be proficient using measuring devices, multi-meters, laser levels, hand tools and multi-meters. The position also requires independent logical thinking, willingness to be a team player, work efficiently with little or no supervision and strong communications skills. The position requires a high school diploma or its equivalent and formal training in areas of specialty and a valid driver’s license. Position reports to a supervisor or manager.
Ability to work all levels of electrical voltage; single and three phase
Strong ability to troubleshoot and repair electrical problems
Ability to understand and navigate through PLC and servo motor drive control software
Knowledge of PLC programming
Ability to comprehend and demonstrate mechanical assembly and troubleshooting techniques
Ability to perform manual assembly of basic machine components and or subassemblies
Ability to read mechanical drawings and electrical schematics
Ability to read customer supplied fabrication drawings to ensure JMC equipment works within specified parameters
Ability to effectively communicate in writing using written text, mechanical and electrical drawings, diagrams and machine schematics to describe a problem or suggested improvements
Must have a valid passport or be eligible to obtain one
Must have geometry and arithmetic skills
Must possess basic machining skills
Ability to perform basic wiring of machine components.
Ability to effectively and accurately troubleshoot machine issues; mechanical, electrical, pneumatic, hydraulic and or programming
Ability to navigate through the machine HMI
Ability to work with Variable Frequency Drives
Ability to troubleshoot and repair Servo motion controls systems
Ability to train operators and maintenance personnel on machine operations, troubleshooting and preventive maintenance
Ability to perform a complete on site customer machine installation and start up
Ability to work with little or no supervision
Occasionally other duties outside the service department may be required
Joseph Machine Company is An Equal Opportunity Employer.